Shipping Policy

At Orinleaf, we understand that furniture requires careful handling and transportation. Our shipping charges and delivery arrangements are designed to take into account the size, weight, packaging requirements, and destination of each order.

Shipping Rates

Shipping charges are calculated according to the size and shipping requirements of the furniture purchased.

Because furniture products vary in dimensions and weight, shipping costs may differ between products and orders.

Shipping rates start from $19.95 and may increase depending on the size, weight, packaging requirements, destination, and carrier charges associated with the order.

The applicable shipping charge will be displayed during the checkout process before the order is completed.

Order Processing

Orders are generally processed after payment has been successfully received and the order information has been confirmed.

Processing times may vary depending on product availability, order volume, product size, and fulfillment requirements.

If there is an unexpected issue that materially affects the processing or shipment of your order, we will make reasonable efforts to contact you using the information provided with the order.

Delivery

Delivery times depend on the destination, carrier, product availability, shipping method, and other circumstances affecting transportation.

Large furniture items may require additional handling or delivery arrangements compared with smaller products.

Any delivery estimate shown on our website is an estimate rather than a guaranteed delivery date unless expressly stated otherwise.

Shipping Address

Customers are responsible for providing a complete and accurate shipping address at checkout.

Please carefully verify your address before completing your order.

If an incorrect or incomplete address causes a shipment to be delayed, returned, or otherwise requires additional transportation, additional costs may apply.

Delivery Delays

Although we work to process and ship orders within the applicable timeframe, delivery may occasionally be affected by circumstances outside our reasonable control, including carrier delays, severe weather, transportation disruptions, holidays, high shipping volumes, or other unforeseen events.

If we become aware of a material shipping delay affecting your order, we will make reasonable efforts to provide updated information.

Where applicable, customers will be provided with options regarding delayed shipments in accordance with applicable requirements.

Large Furniture Deliveries

Customers should ensure that the delivery location is reasonably accessible and that there is sufficient space to receive the furniture.

Before ordering, customers should consider doorways, hallways, elevators, stairways, entrances, and other access points.

Unless specifically stated on the product page or agreed separately, customers are responsible for ensuring that the delivery location can accommodate the ordered furniture.

Damaged Packages

Please inspect the shipping package when it arrives.

If the package appears significantly damaged, please take photographs before opening it whenever reasonably possible.

If the product inside is damaged, please contact us promptly at hello@orinleaf.us and provide photographs of the packaging and product.

Lost or Missing Shipments

If tracking information indicates that a shipment has been delivered but you cannot locate it, please contact us as soon as possible.

We may request additional information and may work with the applicable carrier to investigate the shipment.

International Shipping

Unless otherwise stated on the product page or checkout, our shipping services are primarily intended for eligible United States destinations.

If international shipping is offered for a particular order, additional shipping charges, customs requirements, duties, taxes, or other import-related costs may apply.

Customers are responsible for any applicable charges that are not included in the displayed product or shipping price.