Refund policy
At Orinleaf, we want you to be satisfied with your purchase. If you are not completely satisfied with an eligible item, you may request a return within 30 days of the date the order is delivered, subject to the conditions below.
30-Day Return Period
Customers may request a return within 30 days after delivery.
To be eligible for a return, the item should be:
- Requested for return within 30 days of delivery.
- In its original condition.
- Unused or only reasonably inspected for fit, appearance, and condition.
- Returned with the original packaging and included components whenever reasonably possible.
- Accompanied by the applicable order information.
Certain products or circumstances may not qualify for return where permitted by applicable law or where the product has been substantially altered, damaged through customer use, or otherwise cannot reasonably be returned.
Furniture Condition
Because our products include furniture and larger household items, customers should inspect the package and product carefully upon delivery.
If an item arrives damaged, defective, incomplete, or with missing components, please contact us as soon as reasonably possible and provide photographs of:
- The shipping package.
- Any visible damage to the packaging.
- The product and affected area.
- Product labels or shipping labels when available.
- Any damaged or missing components.
This information helps us determine the appropriate solution.
Return Shipping
Return shipping costs may apply to customer-requested returns.
Because furniture products vary considerably in size and weight, return shipping costs are determined according to the product's dimensions, weight, packaging requirements, destination, and applicable carrier charges.
The customer may be responsible for the applicable return shipping cost unless the return is due to an error attributable to Orinleaf, such as receiving the wrong item or receiving an item that arrived damaged or defective.
For approved returns, our customer service team will provide return instructions and, where applicable, the return shipping information.
Please do not send a return to our business address unless you have received specific return instructions from our customer service team.
Original Shipping Charges
Unless otherwise required by applicable law or agreed by Orinleaf, original shipping charges may not be refundable for customer-requested returns.
If an order cannot be fulfilled or if a refund is required because of an issue attributable to Orinleaf, applicable shipping charges will be handled in accordance with the circumstances and applicable requirements.
Refunds
Once an approved return has been received and inspected, we will notify you regarding the status of your refund.
If approved, the refund will generally be issued to the original payment method.
The time required for the refunded amount to appear in your account may vary depending on your payment provider or financial institution.
Partial Refunds
In certain circumstances, a partial refund may be considered if an item has minor issues that do not require a full return and the customer agrees to keep the item.
Any partial refund arrangement must be agreed upon with our customer service team before the refund is processed.
Damaged or Defective Items
If your furniture arrives damaged or defective, please contact us promptly before attempting to repair, modify, or dispose of the product.
Depending on the circumstances, we may offer a replacement part, replacement item, repair solution, return, refund, or another appropriate resolution.
Customers should retain the original packaging until the issue has been reviewed, particularly for large or fragile furniture items.
Missing Parts
If an order arrives with missing hardware, components, or assembly parts, please contact us with your order number and photographs or other relevant information.
Where appropriate, we may provide replacement parts or other reasonable assistance without requiring the entire item to be returned.
Non-Returnable Circumstances
A return may be refused or adjusted where an item:
- Has been damaged after delivery due to misuse, improper assembly, neglect, or accident.
- Has been modified or altered by the customer.
- Is missing substantial components or packaging required for safe return.
- Shows unreasonable signs of use beyond normal inspection.
- Is returned after the 30-day return period, except where otherwise required by applicable law.
How to Request a Return
To request a return, please email:
Please include:
- Your full name.
- Order number.
- Product name.
- Reason for the return.
- Relevant photographs when applicable.
- Any other information that may help us evaluate the request.
Our customer service team will review the request and provide return instructions when the return is approved.
Return Address
Do not send products to the business address listed on our Contact Us page unless our customer service team specifically instructs you to do so.
Furniture returns may require a designated return location or carrier arrangement.
Refund Processing
Approved refunds are generally processed after the returned item has been received and inspected.
The time for a refund to appear on your payment account depends on the payment method and financial institution.
If you believe a refund is overdue, please contact us at hello@orinleaf.us with your order number.
Questions About Returns
If you have questions regarding this policy or a specific return request, please contact us at:
Email: hello@orinleaf.us
We will review each eligible request based on the applicable order information, product condition, and circumstances of the return.